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Login Troubleshooting

Select from the topics below for more information and troubleshooting.

I forgot my password
  • Click “Forgot Password?” on the login page.
  • Enter your email or username.
  • Check your email for a reset link and follow the instructions.
I forgot my security answer
  • To reset your security answer, your HR admin will have to reset your account for you.
  • Once your HR admin resets the account you will need to follow the steps emailed to you.
I lost access to my authenticator app
  • If you have lost access to an authenticator your HR admin will have to reset your account so you can configure the authenticator again.
  • Once your HR admin resets the account you will need to follow the steps emailed to you.
I forgot my email address
  • This is typically your work email used on other accounts.
  • If you do not know the email your HR admin can tell you what email is tied to your account.
What is passkey?
  • A passkey is a secure, password-free way to sign in using your fingerprint, face, or device PIN. It replaces traditional passwords and is much harder to steal or hack.
How do I use a passkey with my phone?
  • During log in, choose “Passkey Setup” toggle.
  • Once you have verified your account during the login process you will be prompted to set up passkey.
  • Passkey will directly work with your phone to use the method set up to unlock your phone (Face ID, fingerprint, or PIN).
How do I set up and use an authenticator app?
  • Download the authenticator app you wish to use (e.g., Microsoft Authenticator, Google Authenticator).
  • Once you login and verify using email or SMS you will be prompted to set up authenticator.
  • In your app, take steps to set up a new authenticator.
  • A QR code and a passcode will be provided.
    • If you are setting this up on the same device as your authenticator app, copy the code.
    • If you are setting this up on a separate device than the one hosting your authenticator app you can use the app to scan the QR code.
I don't have access to my email or phone.
  • Need to update your email?
    • Please contact your HR admin. They can update your email address on your account.
  • Need to update your phone number?
    • If you can still log in using an Authenticator app or Passkey, go to My Account and update your phone number from there.
    • Otherwise, please contact your HR admin. They can reset your account to allow you to update the phone number on your account.